Refund Policy

Who we are

Stem Station is operated by Dafydd Thomas. Refund requests and questions go to support@stemstation.app.

Try before you pay

Every plan starts with a 7-day free trial of the full experience, with no credit card required. We strongly encourage using it to confirm Stem Station works with your setup before subscribing.

7-day refund window

If you're charged for a plan and change your mind, request a refund within 7 days of that charge and we'll return it in full. This applies to every charge, including renewals — if a renewal goes through and you change your mind, the same 7 days apply. Write to support@stemstation.app from your account email.

How refunds are issued

Refunds are processed by Paddle, our merchant of record, back to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.

After the window

Beyond 7 days we don't offer prorated refunds for the current period, but you can cancel any time to stop future renewals — you'll keep access until the period ends.

Your statutory rights

Nothing in this policy limits any non-waivable statutory rights you have under the law of the country where you live. Where local law gives you a longer or different refund right, that right applies.